Kuala Lumpur, Malaysia – Switch (Apple Premium Reseller) and Urban Republic, Malaysia’s leading smartphone and gadget retail store with over 200 locations nationwide, are proud to announce a groundbreaking advancement in customer service. In collaboration with CIMB Bank Berhad (“CIMB”) and Payments Network Malaysia Sdn Bhd (“PayNet”), Switch and Urban Republic are now the first smartphone and gadget retail stores in Malaysia to offer e-invoice submission directly through CIMB’s payment terminals, upon transaction completion.
This innovative service eliminates the need for customers to retain physical receipts as the receipts would be emailed to them immediately upon completing the transactions. By simply completing their purchase at any Switch or Urban Republic store using a CIMB terminal, customers can submit for their official e-invoice. This streamlined process enhances convenience, reduces paper waste, and provides a secure and efficient way to manage purchase records.
“We are thrilled to partner with CIMB and PayNet to bring this cutting-edge solution to our customers,” said Li Chau Ging Managing Director of Switch and Urban Republic.
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“As the largest smartphone and gadget retail chain in Malaysia, we are committed to providing exceptional customer experiences. This instant e-invoice submission service underscores our dedication to innovation and sustainability, offering our customers a seamless and environmentally friendly transaction process.”
This collaboration leverages CIMB’s advanced payment terminal technology and PayNet’s robust payment infrastructure to deliver a seamless and secure e-invoice submission experience. Customers can easily access their e-invoice details directly on the terminal screen and opt to have it sent to their registered email address or mobile device.
Gurdip Singh Sidhu, Chief Executive Officer of CIMB Malaysia and CIMB Bank Berhad said, “At CIMB, we are committed to advancing our customers and society, and thereby continuously introducing enhanced services for their benefit. We are pleased to partner with PayNet to introduce an innovative solution through Switch and Urban Republic, so that our customers can have e-invoices directly and promptly shared with them. This we believe will help the merchant, the customer and by extension the government to make things simpler, better and faster for all.”
“As Malaysia’s national payments network, PayNet is committed to fostering seamless and secure digital payment transactions. This initiative exemplifies how strategic collaboration can accelerate digital adoption and enhance the retail experience for both businesses and consumers,” said Azrul Fakhzan Mainor, Senior Director of PayNet’s Commercial Division. “By enabling instant e-invoice submission through our payment infrastructure, we are making transactions more efficient, sustainable, and aligned with the needs of today’s digital-first economy.”
This new service is now available at six Switch locations (Wangsa Walk Mall, Plaza Low Yat, Plaza Shah Alam, Quayside Mall, The Mines and Sunway Pyramid), and will be rolled out at 83 more Switch and 117 Urban Republic outlets by 15 June.
About CG Computers Sdn. Bhd
About Switch and Urban Republic:
Switch and Urban Republic are Malaysia’s leading smartphone and gadget retail stores, offering a wide range of Apple products and other premium electronic devices and gadgets. With over 200 stores nationwide, Switch and Urban Republic are dedicated to providing exceptional customer service and innovative solutions.
About CIMB
CIMB is one of ASEAN’s leading banking groups and Malaysia’s second largest financial services provider, by assets. Listed on Bursa Malaysia via CIMB Group Holdings Berhad, it had a market capitalisation of approximately RM88.0 billion as at 31 December 2024. It offers consumer banking, commercial banking, wholesale banking, transaction banking, Islamic banking and asset management products and services. Headquartered in Kuala Lumpur, the Group is present across ASEAN in Malaysia, Indonesia, Singapore, Thailand, Cambodia, Vietnam and Philippines.
Beyond ASEAN, the Group has market presence in China, Hong Kong and UK. CIMB has one of the most extensive retail branch networks in ASEAN with 592 branches and over 33,000 employees as at 31 December 2024. CIMB’s investment banking arm is one of the largest Asia Pacific-based investment banks, which together with its award-winning treasury & markets and corporate banking units comprise the Group’s leading wholesale banking franchise. CIMB is also the 92.5% shareholder of Bank CIMB Niaga in Indonesia, and 94.8% shareholder of CIMB Thai in Thailand.
About Payments Network Malaysia (PayNet):
Payments Network Malaysia (PayNet) is Malaysia’s national payments network with a mission to accelerate the country’s payment flows by making the digital payment infrastructure more accessible, widespread, and secure. Our comprehensive retail payments suite – including DuitNow (QR and Transfer), JomPAY (Bill Payments), FPX (Online), MyDebit (Domestic Debit), MEPS, and IBG (Interbank GIRO) – provides extensive coverage across the nation, forming a core part of daily life in Malaysia.
Additionally, PayNet’s real-time retail QR payments network, DuitNow, is interoperable with domestic schemes in Singapore, Thailand, and Indonesia, facilitating seamless cross-border transactions with these countries. PayNet is committed to promoting a secure, efficient, and innovative payments ecosystem in Malaysia and works closely with its stakeholders to develop new products and services that meet the evolving needs of consumers and businesses. For further details, please visit our website: www.paynet.my
For more information, please contact:
Natasha Hussain, Editorial and Media Relations, PayNet | Mobile: +6016 665 8054 | natasha.hussain@paynet.my
This press release has also been published on VRITIMES
